Frequently Asked Questions

My vehicle is damaged, what do I do?

  • You should call our Collision Center so that we can assist you in the process of working with your insurance company. We can help answer all of your questions and assist you in arranging a rental vehicle if necessary. Remember, it is YOUR CHOICE where to have your vehicle repaired. We work with all insurance companies, and returning your vehicle to its pre-accident condition is our number one concern. For more information on repair estimates, please contact a Collision Center Estimator.

How can I get a rental vehicle?

  • Our Collision Centers have access to Tucson’s largest rental agencies and will assist you in securing transportation.

How long will it take to get my vehicle fixed?

  • Because of the nature of vehicle repair, it is difficult to pinpoint a specific date and time for most repairs to be completed. Each repair is different, and contains many variables that can affect the speed in which it is completed. Our team will work diligently to complete your repair as quickly as possible, without sacrificing the quality of our repair. We will always do our best to keep you informed on the status of your vehicle, and as the repair progresses, we can update you continuously on an estimated completion date.